TruConnect Replacement Phone What You Need to Know

TruConnect is a wireless provider that offers free cell phone service and low-cost smartphones to eligible customers. If you are a TruConnect customer and need a replacement phone, there are several options available to you. In this article, we’ll discuss TruConnect replacement phones and answer some frequently asked questions about the process.

TruConnect Replacement Phone Options

If you need a replacement phone, TruConnect offers several options depending on your specific situation. If your phone is lost or stolen, you can contact TruConnect customer service to request a replacement. They may require you to pay a small fee for the replacement device.

If your phone is damaged, you may be eligible for a free replacement through TruConnect’s insurance program. To qualify, you must have insurance coverage and file a claim within 90 days of the incident. You will need to pay a deductible fee, which varies depending on the device.

TruConnect also offers low-cost smartphones for purchase if you are not eligible for a free replacement. These devices are available on the TruConnect website and start at around $40. They come with a limited warranty and are compatible with TruConnect’s free cell phone service.

How to Request a TruConnect Replacement Phone

To request a replacement phone, you can contact TruConnect customer service by phone or email. The TruConnect customer service phone number is 1-800-430-0443, and their email address is [email protected]. You will need to provide some basic information, such as your name, phone number, and account details.

Once you have contacted TruConnect customer service, they will guide you through the process of getting a replacement phone. Depending on your situation, they may require additional documentation or information to process your request.

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Q: Can I keep my existing phone number if I get a TruConnect replacement phone?

A: Yes, you can keep your existing phone number if you get a TruConnect replacement phone. You will need to contact TruConnect customer service and provide them with your account information.

Q: How long does it take to receive a TrConnect replacement phone?

A: The time it takes to receive a TrConnect replacement phone depends on several factors, such as your location and the availability of the device. TruConnect customer service can give you an estimated timeframe for delivery.

Q: What types of phones are available as TruConnect replacement phones?

A: TruConnect offers a variety of phones as replacement options, including basic flip phones and smartphones. The availability of specific models may vary depending on your location.

Q: How much does a TrConnect replacement phone cost?

A: The cost of a TrConnect replacement phone varies depending on your situation. If you are eligible for a free replacement, there may be a small fee for processing and shipping. If you need to purchase a replacement phone, prices start at around $40.

Q: How do I know if I am eligible for a TrConnect replacement phone?

A: Eligibility for a TrConnect replacement phone depends on your specific situation, such as whether your phone is lost, stolen, or damaged. Contact TruConnect customer service to discuss your options and eligibility.


If you are a TruConnect customer and need a replacement phone, there are several options available to you. Whether you need a free replacement due to loss or damage or are looking to purchase a low-cost smartphone, TruConnect has you covered. Contact their customer service department to discuss your options and get your replacement phone as soon as possible.